Last updated: August 7, 2026
OfficeHand (“we”, “us”) provides an AI-assisted customer-communication and scheduling service for home-service businesses. This policy explains what we collect and why.
Exclusively to operate the product for your business: drafting replies, computing availability, escalating decisions to you, and syncing job status back to your lead sources. We do not sell data, use it for advertising, or train shared models on your customers' messages.
OfficeHand connects to your Google Calendar to view your existing schedule and automatically propose available booking times to incoming lead requests. Connecting Google is optional; the rest of the product works without it.
With your permission (granted through Google's own consent screen) we request these scopes and use them only as described:
calendar.readonly — to list your calendars and read the events on the ones you select, so the AI knows when you are busy and never offers a customer a time you cannot make.calendar.events — to create and update the appointments you or your AI secretary book, and to remove them when a job is cancelled.userinfo.email — to display which Google account is connected.Busy times from your selected calendars are stored in your organization's private area of our database solely to compute availability. We do not sell, rent, or share your Google data; we do not use it for advertising; and we do not use it to develop, improve, or train generalized artificial-intelligence or machine-learning models. Google data is never transferred to others except as needed to provide or improve this functionality, to comply with applicable law, or as part of a merger or acquisition with notice to you. No OfficeHand staff read your Google data except with your explicit permission for support, for security purposes, or where required by law.
You can disconnect at any time in Integrations → Google Calendar. Disconnecting immediately revokes our access token at Google and deletes the imported busy times from our database. You can also revoke access at myaccount.google.com/permissions.
OfficeHand's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Data is shared only with processors necessary to run the service (hosting, Stripe for payments, the lead-source APIs you connect, and notification channels you configure such as Telegram). Each receives only what its function requires.
Your data is retained while your account is active. Deleting your account removes your organization's leads, messages, calendars, and settings within 30 days. You may request export or deletion at any time.
Data is encrypted in transit, access is scoped per organization, and webhook endpoints use unguessable per-tenant URLs with optional HTTP authentication.
Privacy questions: diego@spartanit.pro